Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - -

After First AutoFill - No Assignments? 
 

If AutoFilling your first schedule results in no Helpers being assigned to the shifts or left some shifts unassigned, please check the following:
 

1.  Are Helpers set to the correct Positions? 

On the Helper list page click the pencil icon next to the first Helper's name. 

Check the boxes next to the Positions for this Helper and check off any additional Positions they can be assigned . 

Click the Save & Next button to Edit the next Helper etc. 

 

2.  Are Helper maximum hours per day shorter than the "Helped Hours" (duration) of the shifts? 

To see what your Helpers' Maximum Hours per day are: 

In the top menu click Helpers to go to the Helper List page 

Check the Max Hours per Day & Week column (if this column is not visible use the "Select Columns to View" link in the upper left to make this column visible) 

To change the Max Hours click the pencil icon next to the first Helper's name. 

Correct the Max Hours and click Save & Next to go to the next Helper etc. 

3.  Are your Shifts "Helped Hours" correct? (Using Auto Calc when adding shifts results in a shift duration that does not include deductions for lunch breaks etc.) The shift duration should be the total Helped Hours for that shift. 

To see what your shift durations are: 

From any Schedule View 

In the Schedule View dropdown choose Multi-Shift Edit 

Look at the "Duration" column which shows the hours helped for each shift and correct if necessary and click Save Changes (ex. an 8am to 5pm shift if set to Auto Calc will be 9 hours - if you want that shift to be only 8 hours). 

Make changes to the shift durations if needed 

Click Save Changes