To keep our costs (and customer pricing) low,
our business model is to handle
all support via email.
For email support always use the Contact link at the bottom of most pages
when signed in at WhenToHelp which will include your account information
automatically in the subject line and save time.
This business model is beneficial for many reasons:
- it keeps our subscription prices very low by not having to staff phone
banks
- it allows time to research a question or issue and provide a more detailed response
- it provides a reference to refer
back to (helping us provide you better support in the future by knowing what your past questions have been)
- it also helps you - by providing a step by step guide for reference later
We realize this business model is not for everyone, but hopefully you will become confident that our email response time is quite fast and our emails are helpful in answering your questions.
We can assure you we have real people answering your questions, phone calls are
just not a cost-effective method of communication for us.
