Receiving E-mails but not Messages 

 

If you have added a Coordinator to your account and they also are assigned to shifts they will have two sign-in ID's and passwords. Occasionally Helpers will message a Coordinator at their Helper account instead of their Coordinator account. The Coordinator will receive a forwarded EMail but not see that message when they sign in as Coordinator.  

Coordinators who are also Helpers can periodically sign in using their Helper ID to clear out any messages that were sent there by mistake.

Any user can retrieve all their ID/passwords using the "Need ID/Password" link on the Sign In page.